Service tiers

Full management vs tenant-find — know the difference.

Tenant-find gets someone in the door. Full management keeps them there — and handles everything that breaks, expires, or complains after.

Quick answer

Tenant-find (let-only) covers marketing, referencing, and move-in — then you manage. Rent collection chases rent only. Full property management covers day-to-day repairs, compliance, tenant contact, and maintenance coordination for an ongoing fee. Most remote landlords need full; local hands-on landlords may self-manage after tenant-find.

Steps

  1. 1

    Tenant-find only

    One-off or upfront fee (or % of first rent). You handle repairs, compliance renewals, and tenant contact after move-in. Cheapest upfront — most landlord time after.

  2. 2

    Rent collection

    Agent chases rent and may provide statements — but repairs and compliance are still on you unless agreed otherwise. Middle tier; read the contract carefully.

  3. 3

    Full property management

    Ongoing % of rent for a named manager who coordinates repairs, chases certificates, handles tenant queries, and keeps you informed. Best for remote or portfolio landlords.

  4. 4

    Upgrading tiers

    Many landlords start with tenant-find then switch to full when distance or workload bites. Ask any agent if they’ll take over an existing tenancy — Kerrigans can in Doncaster.

People also ask

What is tenant-find only?

The agent markets the property, references tenants, and sets up the tenancy — then you manage repairs, compliance, and day-to-day contact.

Is rent collection the same as full management?

No. Rent collection typically covers chasing rent only. Full management includes repairs, compliance, inspections, and tenant liaison.

When should I choose full management?

When you’re remote, time-poor, own multiple properties, or want compliance and repairs handled without DIY admin. Tenants often prefer a reachable local manager too.

Can I self-manage after tenant-find?

Yes — that’s the point of let-only. Make sure you’re ready for compliance renewals, repair calls, and deposit rules before you skip full management.